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Customer Support CUM Tester

Posted on 26th July 2018

Qualification

Any Graduate

Job Description

  • The role of the customer support representative is to respond to front-end customer questions and concerns and coordinate with the Technical team in resolving such issues.
  • A successful candidate should be able to analyse any given problem and provide information for the Technical team to come to a quick resolution.
  • The candidate should also be able handle queries and guide customers in terms of using the application.
  • As a Tester, you should be able do troubleshoot defects and follow-up with Developers in fixing these defects.
  • You should be able to manually Test application using various manual testing concepts.
  • Candidates with knowledge or experience in HTML will be added advantage.

Responsibilities

  • Accurate recording of client requests and issues.
  • Break down problems and troubleshoot solutions.
  • Coordinate with the developers on feedback and follow through of pending backlog issues.
  • Develop test cases and prioritize testing activities and contribute to On-Time On-Quality delivery of all releases.
  • Execute all the test case and report defects, define severity and priority for each defect.
  • Carry out regression testing every time when changes are made to the code to fix defects.
  • Willing to work in overlapping hours with US team (at least until 11 PM IST)

Skills

  • Good written and oral communication skills. Ideally excellent written and spoken English.
  • Test Planning & Documentation skills.
  • A keen problem solver with a desire to interact with and assist customers.
  • Quick learner, eye for every detail & good coordination skills to work with different teams.
  • Familiarity with and general interest in web-based technologies and applications.

This position will based in our branch office located at Ahmedabad, Gujarat, India.

Currently 1 openings, as updated on 26th July 2018

Interested? Apply now!